Poor communication can have a negative impact on patient care. Here’s how medical language courses at Linguistic Areté can help:
Build the right perception
The way patients perceive the quality of their healthcare is often hugely dependent on how interactions with their doctors or the staff proceed. If the doctors or staff members are able to make a connection, then patients will believe they received satisfactory care and treatment. On the other hand, if a patient is brought to the hospital or ER, with no one on staff knowing how to speak the language, that’s going to mean poor communication right away. This could heighten the patient’s anxiety, generating a negative perception of the level and quality of care the team at your facility provides.
CBS News says many seniors are underusing their medication. Some take the medication at the wrong time while others extend the use beyond the recommended dosage or time frame. That’s risky and could lead to fatal consequences. One reason these persist is lack of communication. A patient who doesn’t speak English might find it difficult to ask a physician about his medication concerns. That’s where medical language courses for your staff can come in handy. By training your team in different languages—say, Spanish, for instance—your doctors and staff can get that situation well under hand, fully able to communicate information to their patients and preventing them from putting themselves at risk with medication abuse and errors.
Another reason why medical language services for your team helps is that it can dramatically decrease stress levels in your patients. It’s already nerve-wracking enough to end up in the hospital. If a patient who doesn’t know a word of English ends up in the E.R., this can make for a very scary and daunting experience for the patient. Having someone on board the hospital’s staff who knows how to communicate with the patient effectively, in a language s/he knows can understand, is one way to effectively calm down the patient and put him at ease.
Get your staff to listen better to the needs of your patients. This won’t just help them get better at delivering what patients want, it also gives patients a sense that they’re important. That helps elevate the level and care of patient care in your facility.
If you want to improve patient care quality, start by improving communication. Contact us for help with your language courses.